Product Purchase
Q. Do you ship internationally?
A. Yes. We ship worldwide from Japan.
Q. Which countries do you ship to?
A. We can ship to many countries and regions worldwide. Shipping availability may vary depending on postal conditions and local regulations.
Q. What payment methods do you accept?
A. We accept major credit cards, PayPal, and other payment methods supported through Shopify.
Q. How long does shipping take?
A. Shipping times vary depending on the item, destination country, and shipping method. Please check the product page or contact us for details.
Q. Will I receive a tracking number?
A. Yes. Most shipping methods include tracking services.
Q. Do I have to pay customs duties or import taxes?
A. Import duties and taxes may apply depending on your country’s regulations. These fees are generally the responsibility of the customer.
Q. Which shipping methods do you use?
A. Depending on the destination and package size, we use suitable methods such as EMS, international mail, or registered small packet services.
Q. Can I order a custom instrument?
A. Depending on the project and maker, custom orders may be possible. Please feel free to contact us for details.
Q. What should I do if my item arrives damaged?
A. Please contact us as soon as possible with photos of the package and the item so we can assist you.